Apple tree iPhone and iPad users resort to Facetime for their video calling needs as it'due south consistently the most seamless app natively available, with several useful features. Still, people have been reporting issues related to Facetime photos non saving since iOS 12, and the issue seems to accept carried on through iOS versions.

In this article, nosotros've explained why Facetime photos are non saving and nine ways to fix the issue.

Why are FaceTime Photos not saving?

While one of the major reasons for Facetime Photos not saving is often cited every bit the iOS version of the device as iOS eleven and earlier versions, don't support all features of Facetime live photos. You need to be using at least iOS 12 to utilise Facetime photos seamlessly. Another reason for the error could also be the deviation in iOS devices of the sender and recipient on Facetime.

Other than this, temporary bugs and glitches with your device's iOS version or Facetime app could as well be causing the issue.

Also read: Why is my Facetime non working?

How to set up FaceTime Photos not saving error?

We've listed nine potential fixes for the Facetime photos not saving outcome on iPhone or iPad.

Restart your iPhone

I of the first things you should do is effort and restart your iPhone to see if that resolves the event. Restarting your device can solve many seemingly random issues that would otherwise be quite tricky to debug.

Disable and re-enable FaceTime

Y'all can effort disabling Facetime from the settings are re-enabling it to check if the live photos start saving again.

Why is my Facetime not working? | Candid.Technology
  • Head over to the settings and tapFacetime.
  • Disable theFacetimetoggle and so enable it afterward a few minutes.

Now endeavour making a Facetime call over again, and this should hopefully have had fixed your issue.

On macOS

If you're on a Mac, open the Facetime app, head over toPreferencesand uncheckEnable this account.Wait for a few minutes and bank check the selection back again.

Also read:How many times does FaceTime ring?

Sign out of FaceTime and sign dorsum in again

Signing out of Facetime and signing back in again can help freshen things up and hopefully resolve any bug you're facing on the mode. Here's how.

Why is my Facetime not working? | Candid.Technology
  • Caput over to settings and tapFaceTime.
  • Tap your Apple ID
  • ChooseSign Out.

Once you're logged out, log back in again using the same Apple ID and bank check if y'all can make Facetime calls now.

On macOS

Open the Facetime app and caput over to thePreferencesfrom the menu bar. Click on theSign Outbutton at the tiptop of the window and confirm the action. In one case you're logged out, log in over again to see if Facetime works.

Disable FaceTime restrictions

If y'all're not able to run across the Facetime icon at all on your device or aren't seeing any content associated with it, including live photos, chances are it'due south getting trapped in some screen time or content restrictions by accident. Follow these steps to fix this.

Why is my Facetime not working? | Candid.Technology
  • Head over to the settings and tapScreen Fourth dimension.
  • Tap onContent & Privacy Restrictions.
  • Caput over toImmune Apps.
  • Brand sure that the Facetime and Camera apps are enabled.

On macOS

On a Mac, head over toSystem Preferencesfollowed byScreen Time.SelectContent & Privacyfrom the sidebar, and under theAppstab, check the Facetime and Camera apps.

Enable/Disable FaceTime Live Photos

You lot can only take Facetime live photos if all the participants in the video phone call take the feature enabled. Apple tree allows people to disable Facetime alive photos feature to stay in control of their privacy.

If someone on the Facetime call has disabled the feature, you'll get a 'Facetime photos must exist enabled on both devices' message.

Open iPhone/iPad settings and follow the steps mentioned below to toggle Facetime live photos to be captured during a Facetime video call.

  • Scroll down and tap on Facetime.
  • Then tap on the toggle push button beside Facetime Live Photos to enable the feature.

If all the participants take got this feature enabled and still you're facing the Facetime photos not saving error, disable the feature and enable information technology again.

Also read: How to use FaceTime on Android?

Enable/Disable iCloud Photos

If you've enabled iCloud backups for Photos and nada has fixed the issue and then far, you can endeavour toggle the iCloud Photos feature.

Open iPhone/iPad settings and follow the steps mentioned below to toggle Facetime live photos to be saved to your iCloud account.

  • Coil down and tap on Photos.
  • Then scroll downwards and tap on the toggle push button beside iCloud Photos — disable it and enable information technology over again.

Cheque for iOS updates

Another potential reason for iMessage waiting for activation error could be a bug in iOS. More often than not, developers realise this quickly and release patches or subsequent updates to gear up such issues.

Follow these steps to ensure that you take the latest iOS version installed on your telephone.

Why is iMessage not working? | Candid.Technology
  • Head over to the settings and tap onGeneral.
  • Tap onSoftware Update.
  • Ensure that you lot're on the latest update bachelor. If not, update your device immediately.

Hard reset iPhone or iPad

Hard reset can assist eliminate temporary bugs with your iPhone or iPad'southward software that could be causing the Facetime issue. 

Cheque out our article here to learn how to hard reset iPhone, iPad or iPod touch.

Keep in mind there are slight variations in the steps followed for different models of Apple tree's devices. We've mentioned iii dissimilar ways to hard reset your Apple device, depending on the model.

Check Alive Photos Album

Facetime live photos can't be accessed directly from the app itself. However, if you're unable to find them in the camera ringlet of the Photos app, check out the Live Photos folder in Albums.

  • Open the Photos app.
  • Tap on Live Photos under Media Types in the Album tab.

Also read: No app found to open URL: ii Quick Fixes